Future Stores 2015 (past event)

June 23 - 25, 2015

Motif Seattle, Seattle, WA

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Recreational Equipment, Inc. (REI) Logo

Allan Kempson


Manager, Customer Experience Design & Research
Recreational Equipment, Inc. (REI)

Check out the incredible speaker line-up to see who will be joining Allan.

Download The Latest Agenda

Master Class Day

Thursday, October 6th, 2016


14:40 Roundtable Discussions

1. Reinventing The In-Store Experience
Moderator: Nadia Shouraboura, CEO, Hointer

2. Competitive Edge: Insights To Shape Your Total Retail Experience Strategy
Moderator: Eric Feinberg, Senior Director, Product Strategy, Answers

3. High Touch vs. High Tech: Finding The Optimal Balance Between Technology And Associate-Interaction
Moderator: Albert Vita, Senior Director, Interconnected Retail, In-Store Environment, The Home Depot

4. Getting Started With Retail Customer Journey Mapping
Moderator: Jason Madlung, Senior Manager, Cross-Channel Systems, Recreational Equipment, Inc. (REI) and Allan Kempson, Manager, Customer Experience Design & Research, Recreational Equipment, Inc. (REI)

5. Store Readiness for the Millennial Shopper: Top 5 ‘Must Have’ Store Technology Solutions
Moderator: Jeff Cashman, SVP, Business Development, Manhattan Associates

6. Back To The Stores:Analytics For Driving A Better Customer Experience And Higher Profits
Moderator: Shelley Kohan, VP, Retail Consulting, Retailnext

7. Topic: Augmented/Virtual Reality In-Store—What’s Working?

8. Topic: Tips For Bringing Richer Online Content Into The Store
Moderator: Fred Morelli, Director, Store Programs, Talbots