Future Stores 2015 (past event)

June 23 - 25, 2015

Motif Seattle, Seattle, WA

Array

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Jeffrey Donaldson, SVP, GameStop Technology Institute at GameStop
GameStop Logo

Jeffrey Donaldson


SVP, GameStop Technology Institute
GameStop

Check out the incredible speaker line-up to see who will be joining Jeffrey.

Download The Latest Agenda

Master Class Day

Thursday, October 6th, 2016


08:50 Keynote: GameStop, Transforming Customer Experience Through Technology Innovations

Developing linear strategy and roadmaps to innovate CX is difficult. How can we predict what technologies will emerge, gain mainstream adoption, change expectations, and deliver value? The solution lies in being your own disruptor and experimenting to assess value before committing to a roadmap. Key takeaways:
• How GameStop discovered the need to transform in order to deliver services to its customers.
• The importance of research, partners and network-centricity to overall experimentation success.
• The future for GTI and what we hope to achieve with the program.